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6 reasons to have a Next Generation Integrated Contact Center for your business

  • Faiza

Want to improve your customer engagement and experience? A Next Generation Integrated Contact Centre (NGICC) can be your silver bullet. Read More

How Personalized Customer Experience Can Boost Your Business

  • Faiza

The secret ingredient to boost your business is to focus on enhancing the customer experience.  By monitoring your consumers’ behaviors and by leveraging their needs to improve their procurement journey, you can significantly increase your revenue. Read More

How to improve your Customer Services with an Intelligent Help Desk System

  • Faiza

An intelligent help desk system enables companies to track client issues, queries, and complaints. But, did you know it can help improve your customer services? Read More

How to Streamline your Support and Sales with an Intelligent Live Chat Solution

  • Faiza

Do you know that an intelligent live chat solution can help you attract more leads and upsurge sales? Read More

How to calculate your Net Promoter Score?

NPS is a reality check for your business. It helps you analyze your brand value and where your customers rate you overall? Read More

Why should you consider cloud contact center

Communication is the key to every business. Whether you are offering products or services, your customers would always want to connect with you. Read More

Call Center Vs Contact Center

Most of the businesses are moving to the digital world. To provide great customer support, call centers play an important role. In call centers, customers can only interact with businesses through the phone. Read More

Modern Day Contact Center Solutions

Customers interact with organizations through multiple touchpoints. To build, retain and enhance customer experience it is inevitable to implement a cross-channel communication system. Read More

8 Essential Features of Inbound Call Center Software

Quality contact centers are supposed to provide managers and support teams, an ability to collect and visualize data for comprehensive analytics and to properly gauge employee and department performance. Read More

How Cloud Based Contact Center Can Enhance Your Customer Service​

Today a significant number of the contact centers are running traditional mode of contact centers. Such contact centers cannot keep pace with the way customers and businesses now communicate… Read More

17 Metrics to Measure for an Effective Call Center

  • Malkoot Azam

17 very important Call Center metrics that will definitely boost up your call center performance and help you improve your customer services… Read More

7 Features of Intellicon for a Highly Effective Customer Experience

Intellicon is a complete contact center solution for Inbound, Outbound and Interactive Communication requirements… Read More

Create An Outstanding Customer Experience

We realized that many organizations are using multiple autonomous software systems for Call Center, Complaint Management, Data Gathering, Outbound Calling Campaigns and Reporting etc… Read More

10 Steps to achieve customer service excellence

Make your customers feel special, Greet the customer with an energetic voice, have a caring and soft tone while talking to them, smile often… Read More

Intelligent Contact Center Solution

Intellicon is a feature rich call center software especially designed for today`s smart businesses, It’s a complete solution for Inbound, Outbound and Blended Call Center Operations… Read More

Intellibot – Introduction To Intellicon’s New Feature

Intellibot is another useful feature of Intellicon. It provides automatic answers to the caller queries based on the information, that we feed to its brain..Read More

Omni Channel Call Center Solution

In today’s world we use multiple channels to communicate with each other. Where it gives us freedom to communicate, It also creates a challenge for businesses… Read More

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