Tickets can be created manually through web based form or automatically through integrated channels or API calls. Ticket can be assigned to a Team and an individual member.
Detailed reports are available for an in-depth analysis, result oriented information & intelligent decision making, which helps you optimize your Customer services.
Critical information is displayed on Real-time dashboards for at a glance analysis and quick decision making. It can be viewed on multiple devices including mobile devices & tabs.
IntelliDesk’s custom process flow builder gives you the ability to define your own Process Flows to handle each type of complaint.
Intellicon is available as an integrated module & can be integrated with your CRM, HelpDesk, ERP, Sales Portal or E-Commerce Platform for seamless data synchronization.
Create tickets from the web interface, from your website and you can easily communicate with your customers on all the channels.
"One of the major reason to choose intellicon is their understanding of our business dynamics & their flexibility to deploy new features & services to our requirement."
"To succeed as a Tech Startup, we needed a reliable contact center solution for Shahi Sawari. Intellicon gave us all the required features and capabilities to effectively communicate with our customers."
"Intellicon is a great product by Contegris. It has helped us in making our work easy at zameen.com. A complex integration was easily done with our in-house developed CRM application."